Published December 2, 2024 at 5:00 AM CST
The federal Affordable Connectivity Program previously provided a $30 monthly subsidy enabling approximately 150,000 residents to afford home internet. The abrupt cessation of funding earlier this year led to significant challenges for many households.
In response, Connected Dallas has emerged as a crucial player in addressing these issues. “We’ve recognized how critical the internet is,” stated Jennifer Sanders, executive director of the Dallas Innovation Alliance. “People talk about it like a basic utility, and it has been for a long time.”
This initiative is devoted to closing the digital divide through various means including training, support, and the provision of free internet access and computer resources. Sanders highlighted the urgent need to ensure that families who previously benefited from the now-defunct Affordable Connectivity Program do not face sudden charges for their internet services.
“It’s still something that we can absolutely provide and help facilitate while working with private service providers on what programs are available,” she added.
Connected Dallas operates multiple drop-in locations across the city, where individuals can access the internet, obtain technical assistance, and participate in computer classes. Sanders emphasized the significance of internet access in areas such as telehealth, job applications, and paying bills.
“One of the first things we ask is, do you need internet in the home?” she elaborated. “Can we help you find a plan that’s right for you and that’s affordable?” She also mentioned that many of their clients may qualify for additional government benefits.
A key aspect of the program’s operations includes the contributions of digital ambassadors, who are vital in bridging language barriers and serving diverse communities. Sanders noted that these ambassadors collectively speak 15 languages.
Digital ambassador Sadiya Patel, part of the Vickery Meadow Youth Foundation, remarked that they have recently introduced assistance for clients seeking state benefits like SNAP and Medicare. “We help with that process because it can be daunting, and people often aren’t sure of their eligibility,” she stated.
Further drop-in centers are located in South Dallas, Bachman Lake, and CitySquare, offering vital resources to those in need. The commitment to closing the digital divide remains strong as Connected Dallas evolves its services to better meet community needs.
“We are dedicated to ensuring that no family is left behind in this digital age,” Sanders concluded, underlining the importance of collective support and access to technology for all.
Comments are closed